Question

Excuse yourself politely and answer the phone, calling the customer back if necessary. What should you do when you receive a phone call?

1) Ignore the call and continue with your work.
2) Answer the call and put the customer on hold.
3) Excuse yourself politely and answer the phone, calling the customer back if necessary.
4) Ask a colleague to answer the call for you.

Answer 1

In a professional setting, the correct action when receiving a phone call is to politely excuse yourself and answer the call, ensuring courteous communication and follow-up if necessary.

Step-by-step explanation:

When you receive a phone call in a professional setting, the most courteous and professional action to take is to excuse yourself politely and answer the phone, ensuring that any client or customer is treated with the utmost respect. If it is necessary to put the customer on hold or call them back due to other pressing duties, do so with courtesy, providing a clear explanation and an anticipated time frame for when you will return their call or address their concern. It is essential to maintain a professional appearance and behavior, including being committed to providing excellent customer service, demonstrating support for the company's goals, respecting authority, and managing your tasks effectively within the specified time frame.