Final answer:
To assist a caller with resetting login/password, you would use a Knowledge Base (KB) that provides step-by-step instructions and troubleshooting tips.
Step-by-step explanation:
To assist a caller with resetting their login/password, you would use a Knowledge Base (KB) that is specifically designed to address this issue. The KB should contain step-by-step instructions on how to reset the login/password, along with any relevant screenshots or illustrations to make the process easier to understand. Additionally, the KB should also provide troubleshooting tips for common issues that may arise during the reset process.