Final answer:
Without a specific policy in place, a business should not automatically double the volume and price of a drink simply because a customer requests no ice. This would be offering more products than normally served, and charging double without clear communication can be seen as unreasonable by customers.
Step-by-step explanation:
If a customer requests a Cold Pour Rebel or soda with no ice, doubling the actual liquid content for the drink would mean giving them more product than what is usually served with ice. In many food and beverage establishments, the price of a drink accounts for the entire content served, including ice. Unless the establishment specifically states that customers will receive and be charged double for drinks served without ice, this practice would not be standard. Charging double without clearly communicating this policy to the customer could be seen as unreasonable.
We can compare this to scenarios such as a coffee shop changing its pricing model or a business like Netflix increasing its subscription cost––customers may feel like they are not receiving the same value for their money. Transparency and consideration of perceived value are crucial to customer satisfaction. Therefore, it should not automatically result in doubling the price or counting it as two drinks. The business should set expectations first before adjusting any pricing or serving sizes by their policy.
In the absence of a specific policy regarding no-ice demands, it would be more appropriate to serve the nominal volume for the size ordered, whether or not it includes ice, and price it accordingly. The decision would likely be guided by the business model, cost structure, and customer service philosophy.