Final answer:
Associates never say i dont know without offering to obtain the info for the guest.
Step-by-step explanation:
In providing excellent customer service, associates should avoid saying they don't know when asked a question by a guest. Instead, they should always make a commitment to find the answer. In scenarios where an associate may not have the information at hand, it's crucial to remain helpful and proactive. This approach ensures that guests feel their concerns and questions are valued and taken seriously.
The correct response for an associate would be to confidently assure the guest that they will find out the requested information. Rather than expressing uncertainty or lack of knowledge, the associate should communicate eagerness to assist and follow through by obtaining the necessary details. This not only provides a solution to the guest's query but also enhances the overall customer service experience, which is an essential aspect of successful business operations.