Final answer:
The main answer includes understanding the commitment to quality, customer satisfaction focus, continuous improvement, and employee involvement as the four components of TQM. These components are critical in evaluating design quality, ensuring products meet customer needs and maintaining high-quality standards.
Step-by-step explanation:
The four components to ensure Total Quality Management (TQM) include a commitment to quality, a focus on customer satisfaction, continuous improvement, and the involvement of employees at all levels. In the context of design quality evaluation, understanding these components is essential Commitment to Quality: This means setting high-quality standards and ensuring that all products meet these standards. The commitment starts at the top and must be shared by all employees.Customer Satisfaction Focus: The main goal of TQM is to meet or exceed customer expectations. It is the customers who determine if the quality of a product is satisfactory.Continuous Improvement:Regular assessment and improvement of production processes, services, and products are needed. Teams use various methodologies like Six Sigma, Kaizen, or Lean to achieve this.Employee Involvement TQM requires that all employees, from top management to operational staff, are involved and feel responsible for the quality of output. This includes input in decision-making and recognizing improvements that can be made.In addressing the specific query related to evaluating the design quality, engineers need to focus on customer needs and preferences to reflect quality attributes of the product. Inadequate testing of prototypes can be detrimental to quality assurance. Thus, evaluating the quality of a design involves thorough testing, customer feedback, and ensuring that the final product adheres to quality standards.