Final answer:
An adjuster should make initial contact with the policyholder within 24-48 hours of receiving the claim, to gather information and explain the claims process.
Step-by-step explanation:
When an adjuster receives a new claim, they should make initial contact with the policyholder within 24-48 hours of receiving the claim.
The purpose of this initial contact is to gather important information about the claim, assess the damages, and explain the next steps in the claims process.
By making prompt contact with the policyholder, the adjuster can provide reassurance, answer any immediate questions or concerns, and expedite the claims resolution process.