Question

Nour operated a successful massage and health spa in a lucrative resort location. She handled all reservations herself and if a customer called to make an appointment when she wasn't in the spa, she asked her employees to leave her a note. The notes sometimes go missing, resulting in angry customers. Which startup failure would most likely be represented in this scenario?

Answer 1

The startup failure most likely represented in this scenario is poor management.

Step-by-step explanation:

The startup failure represented in this scenario is poor management. Nour's failure to establish an effective system for handling customer reservations, such as relying on handwritten notes that often go missing, results in angry customers. This shows a lack of organization and communication within the business, which ultimately leads to customer dissatisfaction and potential loss of business.