Final answer:
The described action of the nurse is defusing, which serves to calm down a tense situation by removing stimuli, in this case turning off the TV and separating the clients, to prevent escalation and facilitate later problem-solving. The correct option is 1) Defusing
Step-by-step explanation:
The nurse's action described in the scenario is an example of defusing. The technique of defusing is used in assertive communication to calm a tense situation and prevent escalation.
This is done by removing the stimuli or pausing the situation which is contributing to the conflict or tension, allowing all parties to cool off. In this case, the nurse turns off the TV and asks the clients to go to their rooms, which helps to deescalate the emotions and tension in the environment.
Once the situation is more controlled, and the individuals involved are calmer, constructive discussion and problem-solving can occur more effectively.
To handle such situations, it is important to choose words not inflame the situation, stay calm, listen to all sides, ask open-ended questions, restate to avoid misunderstandings, focus on solving the problem, and not on assigning blame.
If needed, one should seek assistance from a supervisor or HR department. These steps help in maintaining a positive working relationship and encourage bridge-building conversations. The correct option is 1) Defusing