Question

Which of the following is NOT a part of crisis management?

A) Educating your employees how to act if a crisis happens
B) Dealing with the media when a crisis happens
C) Discussing with your guests how the last crisis happened at the property
D) Recognizing the good job your employees did during the crisis

Answer 1

Discussing with guests how the last crisis happened at the property is not a part of crisis management. Crisis management usually involves employee education, media negotiations, and recognizing employee efforts during a crisis.

Step-by-step explanation:

The question pertains to the components of crisis management. In this context, discussing with guests how the last crisis happened at the property is NOT a part of crisis management.

Crisis management typically includes preparing for potential crises, developing a response strategy, managing communication and media relations during the crisis, and post-crisis evaluation and recovery efforts.

Key aspects of effective crisis management involve educating employees on how to act in a crisis, dealing with the media to ensure accurate and timely communication, and recognizing employee efforts during and after a crisis.

Discussing past crises with guests does not typically fall under the umbrella of crisis management as it does not contribute to managing a current crisis or preparing for future crises.