Final answer:
A quiet customer who avoids conflict is referred to as a conflict-avoidant individual. They seek harmony and peace to avoid arguments and disagreements, and this behavior can have negative consequences in various contexts.
Step-by-step explanation:
A quiet customer who finds conflict so distasteful that he or she will do anything to avoid it is referred to as a conflict-avoidant individual. This behavior can be observed in various contexts, such as interpersonal relationships, business settings, and even cultural norms. In interpersonal relationships, conflict-avoidant individuals may shy away from arguments and disagreements, seeking harmony and peace. In business settings, a conflict-avoidant manager might avoid confronting and addressing customer complaints, which can lead to negative consequences like loss of customers or job termination.