Question

John is traveling for work and is spending a week at a new branch. He needs to print an email, but he isn't able to add the network printer to his computer. He is using a Windows 10 Pro laptop, is connected to the network, and can access the Internet. What is a likely and easy fix to John's problem?

a) The computer is not set to find resources shared on the network; use the Settings app to fix the problem.
b) The computer is not set to find resources shared on the network; use the Network and Sharing Center to fix the problem.
c) John did not correctly authenticate to the Windows domain; use the Settings app to fix the problem.
d) The drivers for the network printer need to be updated. Use Device Manager to fix the problem.

Answer 1

A likely and easy fix to John's problem would be to check if the computer is set to find resources shared on the network. He can use the Settings app to fix this problem.

Step-by-step explanation:

A likely and easy fix to John's problem would be to check if the computer is set to find resources shared on the network. He can use the Settings app to fix this problem. Here's how:

1. Open the Settings app by clicking the Start button and selecting the gear icon.
2. In the Settings app, click on 'Network & Internet'.
3. In the left sidebar, select 'Wi-Fi' or 'Ethernet', depending on how John is connected to the network.
4. Scroll down and click on 'Network and Sharing Center'.
5. In the Network and Sharing Center, click on 'Change advanced sharing settings'.
6. Make sure that the option 'Turn on network discovery' is selected.
7. Click 'Save changes' and try adding the network printer again.

By enabling network discovery, John should be able to find and add the network printer to his Windows 10 Pro laptop easily.