Final answer:
CRM telemarketing programs are used by companies for customer interaction, including order taking, lead generation, and customer service, and can have broader applications like fostering innovation in peripheral nations.
Step-by-step explanation:
Programs that companies use to take orders, generate leads, and provide service to customers with questions or concerns are commonly referred to as Customer Relationship Management (CRM) telemarketing programs. Such systems enable companies to manage business relationships and the data and information associated with them. For instance, large corporations like Germany's Vodafone or Britain's Masbabi, leverage such programs not only to increase market share but also to connect services like banking to those who need them, which is a substantial opportunity given that there are more mobile phone users globally than individuals with bank accounts. Furthermore, some programs are supported by business organizations aiming to empower peripheral nations with resources for innovation and entrepreneurship, showing that CRM programs' use can extend beyond direct corporate gain to societal development.