Final answer:
Role-playing is an effective training method for CSRs to practice real-life scenarios. It helps in improving their communication and problem-solving skills.
Step-by-step explanation:
An effective training method in which Customer Service Representatives (CSRs) improvise realistic customer scenarios is called role-playing.
This interactive technique allows participants to experience real-life customer service situations in a controlled environment, enhancing their problem-solving and communication skills.
By engaging in role-playing exercises, CSRs can practice handling difficult customer interactions, receive feedback, and collaboratively work towards improving their customer service abilities.