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An effective training method in which CSRs improvise realistic customer scenarios is called _____________-_____________.

User Garie
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Final answer:

Role-playing is an effective training method for CSRs to practice real-life scenarios. It helps in improving their communication and problem-solving skills.

Step-by-step explanation:

An effective training method in which Customer Service Representatives (CSRs) improvise realistic customer scenarios is called role-playing.

This interactive technique allows participants to experience real-life customer service situations in a controlled environment, enhancing their problem-solving and communication skills.

By engaging in role-playing exercises, CSRs can practice handling difficult customer interactions, receive feedback, and collaboratively work towards improving their customer service abilities.

User Brinnis
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