Question

Robert works in a call center and receives a call from Kathy. Kathy says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your boss, and he tells you that the server team changed the application's URL during an upgrade over the weekend. He asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

a) Print a flyer with the new URL and post it on the wall in the call center.
b) Send out a mass email with the new URL to all the technicians.
c) Update the knowledge base article that contains the application's URL in the call tracking application.
d) Yell the new URL to all technicians sitting in the call center.

Answer 1

The best methods to inform technicians about the new URL for an application are to send a mass email and to update the knowledge base article with the new URL.

Step-by-step explanation:

The best way to share the updated URL for the online reporting application with other technicians after a server upgrade would be to send out a mass email with the new URL to all the technicians. This ensures that everyone receives the pertinent information directly and can refer back to it if necessary.

Another effective approach is to update the knowledge base article that contains the application's URL in the call tracking application, ensuring that anyone looking for the information will find the most current URL. It's important to give them all the information they'll need in a method that is easy to reference and use on an ongoing basis.