Question

Some things that CSRs can do to become better listeners while _________-___________ customers are speaking are to avoid making judgements about incorrectly accented speech, be patient listeners, don't finish the speaker's sentences, don't correct grammar and pronunciation errors, and don't pretend to understand.

Answer 1

CSRs can become better listeners by avoiding judgments, being patient, and not correcting language errors.

Step-by-step explanation:

CSRs can become better listeners while customers are speaking by following these strategies:

1. Avoid making judgments about incorrectly accented speech.
2. Be patient listeners and avoid interrupting or finishing the speaker's sentences.
3. Don't correct grammar and pronunciation errors.
4. Don't pretend to understand if you don't.

By implementing these techniques, CSRs can improve their listening skills and provide better customer service.