Final answer:
The nurse manager is employing collaborative conflict resolution aimed at aligning the nursing staff's efforts towards improving client care, underlining the importance of teamwork, communication, and shared responsibility in resolving conflicts and improving overall working dynamics in healthcare settings.
Step-by-step explanation:
The nurse manager is employing collaborative conflict resolution, a strategy that focuses on finding a solution that is mutually acceptable to all parties involved in the conflict. This approach promotes open communication, emphasizes shared goals, and encourages team members to take collective responsibility for outcomes. By aiming to align the day and night shifts around the common priority of improving client care, the nurse manager is guiding the team to work cooperatively towards enhancing patient outcomes, thereby adopting a problem-solving mindset that benefits all parties.
Effective handling of shift conflicts does not only address immediate disagreements but also builds a foundation for more collaborative future interactions, potentially reducing overall workplace conflict. Such methods are part of comprehensive conflict management strategies that are vital in maintaining a healthy and productive work environment. To further aid in this endeavor, implementing structured protocols like checklists can simplify complex problems, enabling healthcare staff to focus on quality care rather than interpersonal discord.