Final answer:
Meeting all of a client's demands is not a primary strategy for customer service excellence because some demands may be unrealistic. Instead, support organizations should focus on setting clear expectations and providing reliable service.
Step-by-step explanation:
The primary strategy for a support organization not aimed at customer service excellence is d. Meet all of a client's demands. While it is essential to treat clients with respect, explain what the support organization can do for them, and return calls when promised, meeting all client demands is not feasible or practical. This is because some demands may be unrealistic or outside the scope of what the organization can provide. Instead, a support organization should focus on setting clear expectations, providing reliable service, and maintaining professional communication. By doing so, the organization can offer exceptional customer service that balances client expectations with the organization's capabilities, leading to increased job satisfaction and potential opportunities.