Question

In a telephone communication, which of the following is the telephone activity a support agent least likely needs to develop?

a. A call greeting
b. A way to transfer a call
c. A way to hang up on abusive users
d. A dialog to put a call on hold

Answer 1

option c,A support agent in telephone communication is least likely to need to develop a method for hanging up on abusive users, as it's typically a last resort.

Step-by-step explanation:

In a telephone communication, a support agent is least likely to need to develop a way to hang up on abusive users. While maintaining professionalism and customer service standards, an agent must be equipped with skills to manage difficult situations, which could include deescalation techniques or transferring a call to a supervisor. Nonetheless, hanging up is typically seen as a last resort after all possible measures have been attempted.

Skills such as call greeting, transferring a call, and having a dialog to put a call on hold are essential, because they are utilized frequently to ensure seamless operation and to provide a positive customer experience. Factors like the use of caller ID, the decline in landline use, and the rise of privacy managers might influence certain telephone activities, but the specific Essential telephone skills include call greeting, transferring calls, and putting calls on hold, all of which contribute to a positive customer experience.kills mentioned are still part of essential telephone etiquette.