Final answer:
Effective communication skills are based primarily on a support agent's ability to listen and read effectively, understand a user's problem, and communicate solutions to a user.
Step-by-step explanation:
Effective communication skills are based primarily on a support agent's ability to listen and read effectively, understand a user's problem, and communicate solutions to a user. These skills are essential for a support agent to be able to effectively communicate with users and provide the necessary assistance. For example, listening and reading effectively allows the support agent to understand the user's concerns and gather relevant information, while being able to communicate solutions ensures that the support agent can provide clear and concise instructions to help resolve the user's problem.