Final answer:
Excellent customer service in a support organization is based on both the ability to solve user problems and the ability to communicate effectively with users. These components are intertwined, where effective communication aids in problem-solving and enhances customer satisfaction.
The answer to this question is c.
Step-by-step explanation:
The question "Excellent customer service in a support organization is based primarily on which of these factors?" deals with understanding the essential elements that contribute to high-quality customer service within a support organization.
The answer to this question is c. Both A and B, which suggests that excellent customer service is based on both the ability to solve user problems (A) and the ability to communicate effectively with users (B).
These two factors are not mutually exclusive; in fact, they are closely connected, as effective communication is often required to understand and solve users' problems efficiently.
Effective problem-solving ensures that the customer's issues are addressed, leading to satisfaction and resolution.
Meanwhile, effective communication helps to manage customer expectations, build trust, and makes sure that customers feel heard and understood. Together, they form the foundation of exceptional customer service.
The answer to this question is c.