Question

You are completing a sale in the store and another customer calls on the phone. What should you do?

a. Answer the phone and continue to help the customer at the store at the same time.
b. Put the call on hold, excuse yourself, and go find another associate to handle the call.
c. Excuse yourself, answer the phone, and ask if you can call the customer back.
d. Excuse yourself, answer the phone, and quickly assist the caller.

Answer 1

When completing a sale in the store and receiving a phone call, it is best to quickly assist the caller. This ensures prompt attention and excellent customer service.

Step-by-step explanation:

When you are completing a sale in-store and receive a phone call, it is best to excuse yourself, answer the phone, and quickly assist the caller. This ensures that the customer on the phone receives prompt attention and assistance.

While it is important to prioritize the customer at the store, attending to the phone call quickly is also crucial for providing excellent customer service. By swiftly assisting the caller, you can address their needs and prevent any potential frustration or dissatisfaction.

Remember to maintain a professional appearance, stay focused at work, and respect the authority of your manager. These principles will contribute to a positive work environment and help you provide a high level of customer service.