Question

A customer has just purchased a bag of magic tricks as a birthday gift for a friend's son. While the associate at the toy store is with the customer, the customer says that she is concerned. She thinks the child may have trouble learning how to perform the magic tricks because her reading is not too good and the instruction manual may be difficult. What would be the associate's best reply?

a. "There is a video that is available to demonstrate the tricks. I haven't totaled up your receipt yet. May I add that to your purchase?"
b. "The box says that this toy is for children his age. I'm sure he will be fine with the manual.
c. "Maybe the boy's parents could read the instructions to him until his reading improves, and then he can practice the magic tricks on his own."
d. "Would you like me to suggest other gift items that would be more appropriate for a child who can't read well?"

Answer 1

The associate's best reply would be option c. "Maybe the boy's parents could read the instructions to him until his reading improves, and then he can practice the magic tricks on his own." This response acknowledges the customer's concern and offers a practical solution.

Step-by-step explanation:

The associate's best reply would be option c. "Maybe the boy's parents could read the instructions to him until his reading improves, and then he can practice the magic tricks on his own." This response acknowledges the customer's concern and offers a practical solution. By suggesting that the parents read the instructions to the child, it addresses the issue of the child's reading difficulty while still allowing him to enjoy and learn from the magic tricks.