Question

A customer is shopping for a pink mixer she saw on the set of a popular celebrity TV chef show. Your store does not have one in the store. Which of the following should you do first?

a. Show the customer other new appliances and cookware from the celebrity's chef line.
b. Determine what features are most attractive to the customer, and point out other mixes with those features.
c. Ask the customer how she is planning to use the mixer.
d. Show the customer the item, point out the features, and state the price.

Answer 1

Option b. Determine what features are most attractive to the customer, and point out other mixers with those features.

Step-by-step explanation:

The correct answer in this situation would be option b. Determine what features are most attractive to the customer, and point out other mixers with those features. When a customer is looking for a specific product that is not available, it is important to understand their needs and preferences. By asking the customer about the features, you can identify other mixers that meet those requirements. This approach shows attentive customer service and helps the customer find an alternative product that suits their needs.