Question

A child runs into a pet store and goes over to the cage of an $800 puppy . The child says "Mommy I want this puppy!" What should the associate do?

a. say "I know this dog is expensive but I know it will be a perfect family dog."
b. Smile at the child and ask the mom about her preferences and budget.
c. Ask the child if he is sure he wants such a large dog.
d. Smile at the child and say "you really picked out the perfect puppy, didn't you?"

Answer 1

In response to a child wanting a puppy, the best approach is for the associate to ask the mom about her preferences and budget, respecting both the child's interest and the parent's financial considerations.

Step-by-step explanation:

If a child runs into a pet store and expresses a desire to purchase an $800 puppy, the associate should take a professional and customer-focused approach. The best response would be to smile at the child and then ask the mom about her preferences and budget.

This response respects both the child's enthusiasm and the parent's authority and financial considerations. It provides an opening to engage in a conversation about what the family is looking for in a pet and whether this particular puppy or another option would best suit their needs and lifestyle.

Another important area of knowledge in a pet store environment is understanding how dogs communicate and interact. Observing dogs in different settings, such as a veterinary clinic's waiting room, can offer insights into canine behavior and socialization.

Through observation and learning, associates can better advise customers on pet care and selection.