Question

An associate is helping a customer who has a strong accent and who speaks very little English. The associate barely understands the customer. What is the best action the associate should take?

a. Listen carefully, speak slowly, and show items that match the customer's words.
b. Get the manager to speak with the customer.
c. Ask the customer to wait and see if you can find an employee that speaks the language.
d. Try to get the customer to use gestures.

Answer 1

The associate should listen carefully, speak slowly and clearly, and use body language and gestures to communicate effectively with a customer who has limited English proficiency, ensuring a positive and professional interaction.

Step-by-step explanation:

When an associate is assisting a customer with a strong accent and limited English proficiency, the best action they can take is to: listen carefully, speak slowly and clearly, and show items that match the customer's words. It is important to use language proficiency and professional communication to effectively assist the customer. The associate should also be attentive to body language and use it to guide the interaction. If verbal communication is challenging, the use of gestures can be helpful to convey understanding. Additionally, remaining patient and respectful throughout the interaction promotes a positive experience for the customer.

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