Question

A fitness centers drink machine has been empty for two weeks. When the delivery person arrives to fill the machine customers complain that the fitness center has lost money. What should the delivery person do?

a. Apologize and offer to work out a delivery schedule with the manager.
b. Tell the manager that the usual delivery person has been on vacation and they were short staffed.
c. Tell the manager "Okay" fill the machine, then go to the next delivery.
d. Apologize and tell the manager that the delivery people are not responsible for scheduling.

Answer 1

The best course of action is to apologize and work out a better delivery schedule, showing responsibility and a commitment to improve service.

Step-by-step explanation:

If the delivery person arrives at the fitness center and customers are complaining that the fitness center has lost money due to the drink machine being empty for two weeks, the most professional and customer-oriented response would be to apologize and offer to work out a better delivery schedule with the manager. This action not only addresses the immediate concerns of the customers but also sets up a system to prevent similar issues in the future. Working closely with the manager, they can establish a reliable resupply routine that keeps the machine stocked consistently.

Taking responsibility for the situation, as evident from the scenario provided, shows a commitment to resolving issues and improving customer service. Using the example from Gavi's Fast Food Restaurant, the solution involves taking constructive action to rectify the problem, similar to purchasing floor markings to guide customers during the busy lunch hour, which resulted in a positive outcome for both staff and customers.