Question

Which of the following situations requires a sales associate to seek support from a supervisor?

a. A customer has brought three other friends to the store to shop, each with different needs.
b. A customer cannot find a particular item, and the sales associate forgot where it is on the floor.
c. The sales associate notices employees from a competitor in the store doing price comparisons.
d. The sales associate has encountered a difficult customer and cannot satisfy that customer's needs.

Answer 1

The situation that requires a sales associate to seek support from a supervisor is when the sales associate encounters a difficult customer and cannot satisfy their needs.

The answer is option ⇒d

Step-by-step explanation:

Of the given situations, the one that requires a sales associate to seek support from a supervisor is option d: The sales associate has encountered a difficult customer and cannot satisfy that customer's needs.

In this situation, it is essential for the sales associate to involve a supervisor to handle the difficult customer and find a solution that satisfies their needs.

The answer is option ⇒d