Question

Quiet customers are the ones who don't communicate problems they let their complaints build up to the point that they think it's easier to simply leave rather than attempt to address the issue.

a) True
b) False

Answer 1

The answer is true. Quiet customers tend to avoid confrontation and may choose to silently tolerate their problems until they reach a breaking point and decide it's easier to leave than to confront the issue.

Step-by-step explanation:

The question is asking whether it is true or false that quiet customers are the ones who don't communicate problems and let their complaints build up to the point that they think it's easier to simply leave rather than attempt to address the issue.

The correct answer is a) True. Quiet customers tend to avoid confrontation and may choose to silently tolerate their problems until they reach a breaking point and decide it's easier to leave than to confront the issue.

For example, in customer service, quiet customers may not speak up when they have a problem with a product or service, resulting in the company losing their business without even knowing the reason.