Final answer:
When uncertain of store policy on checks, a cashier should refer the customer to the manager, ensuring policy adherence and preventing errors. Checks require sufficient funds to avoid overdrafts, and stores receive payment through bank processing. Employees accused of theft should seek to resolve the situation professionally.
Step-by-step explanation:
If a new cashier is working the register and is unsure of the store policy when a customer asks to write a check for $20 over the purchase total, the cashier should immediately refer the customer to the manager. This action ensures adherence to store policies, provides accurate information to the customer, and avoids potential losses or errors that could occur from misunderstanding the store's policies regarding checks. Additionally, when using a check for payment for goods and services, it's important to have sufficient funds in the account to avoid an overdraft, which occurs when the account balance goes below zero because the amount of the check exceeds the available funds. The store gets the money when it processes the check through a bank, and the bank transfers the funds from the customer's bank account to the store's account. In the scenario where an employee is accused of theft due to a short cash drawer, they should remain calm and request an opportunity to discuss the situation, provide any evidence or explanations, and if necessary, request an audit or investigation to clear their name.