Question

A customer is shopping for golf shoes at a local golf store. The customer asks the associate if the shoes are waterproof. The shoes are NOT waterproof. "What should the associate add in response to the customer's question?

a. I have had several pairs of golf shoes myself, and they have held up great in bad weather."
b. "We do sell a great water repellant spray. Would you like me to add it to your order?"
c. "Would you like to purchase some extra golf balls?"
d. "The manufacturer stands by the quality of the shoes, and they are well made."

Answer 1

Option B: The associate at the golf store should suggest the water repellant spray as a solution since the golf shoes are not waterproof, providing a direct and helpful response to the customer's question.

Step-by-step explanation:

If a customer at a local golf store asks if the shoes are waterproof and the shoes are NOT waterproof, the associate should provide a direct and helpful answer. The best response from the given options would be: "We do sell a great water repellant spray. Would you like me to add it to your order?" This answer acknowledges the lack of waterproofing in the shoes and provides a solution that could potentially meet the customer's needs. Offering unrelated products or making unrelated claims does not directly address the customer's concern about water resistance.

Option b is the best response for the associate to add to the customer's question. The customer asked if the shoes are waterproof, and the associate can provide a solution by offering a water repellant spray to add to the customer's order. This response addresses the customer's concern about the shoes not being waterproof and provides a potential solution to make them more water resistant. It shows that the associate is knowledgeable about the product and is willing to help the customer find a suitable solution.