Question

A customer purchases a pair of pants at a department store. The sales associate fits them and marks where to hem the legs. When she returns to pick up the pants, the legs are too short. The customer tells the associate, "This will never do. I can't wear them like this. You have to change the hem.." How should the sales associate respond?

a. Agree to alter another pair of pants without acknowledging the mistake.
b. Apologize. Tell the customer they were marked correctly, so the tailor must have made a mistake.
c. Tell the customer that the fit was based on accurate measurements.
d. Apologize. Admit the mistake, and assure the customer that the situation will be quickly resolved.

Answer 1

The sales associate should apologize, admit the mistake, and assure the customer that the situation will be quickly resolved.

Step-by-step explanation:

The sales associate should respond by choosing option d. The sales associate should apologize, admit the mistake, and assure the customer that the situation will be quickly resolved. By doing this, the sales associate can address the customer's concern, take responsibility for the error, and offer a solution to rectify the problem. This approach helps to maintain good customer service and build trust with the customer.