Question

A sales associate is helping a customer with a new sweater that just arrived. The customer asks about the proper care instructions. What should the sales associate do?

a. Call over the manager to answer the question.
b. Check the care label in the sweater and advise the customer.
c. Ask another sales associate if he or she knows the care instructions.
d. Assume it is the same as the other sweaters and give those instructions.

Answer 1

The sales associate should check the care label in the sweater and advise the customer based on the information found. Incorrect care instructions can damage the sweater, so it's crucial to provide accurate guidance.

Step-by-step explanation:

When a customer asks about the proper care instructions for a new sweater, the sales associate should check the care label inside the sweater and advise the customer accordingly. This will ensure that the information given is specific to that particular garment, as care instructions can vary widely depending on the material and design of a sweater.

It is important not to assume that the care for this sweater is the same as for other sweaters because different fabrics and constructions require different types of care. Giving incorrect information can lead to damage to the item, and a negative experience for the customer.

If the sales associate is unable to find the care label or is unsure of the instructions, it is better to consult with a manager or another experienced associate, rather than risk providing incorrect care instructions.