Final answer:
A mystery shopper is a third-party individual who evaluates a business anonymously to provide objective feedback on the shopping experience, which is a) true.
Step-by-step explanation:
The statement about a mystery shopper is a) true.
A mystery shopper is indeed a person hired to anonymously evaluate the customer service, products, and overall experience of a business, without the employees knowing that they are being assessed.
This method helps companies understand the consumer experience and areas where they may need improvement.
These shoppers will often buy products, ask questions, register complaints or behave in certain ways to see how staff respond.
Then, they provide detailed reports or feedback to the management about their experience.