Question

A customer with two children enters a department store and is looking at digital cameras. Which is the best comment for a sales associate to make in order to engage them and make them feel comfortable and relaxed?

a. "Great options there! Notice that some models are ruggedly designed so that you don't have to worry about your kids breaking them."
b. I can tell you're probably a busy person. Let me save you some time by showing our most popular cameras.
c. It's a great day to bring the family shopping. Will the children be using the camera also, or just you?
d. Those are some of the best and most popular cameras you're looking at. What kind of photography will you be using?

Answer 1

The best comment to make is asking whether the camera will be used by the children or just the customer, which acknowledges the family and can lead to a discussion about user-friendly camera features like auto-focus and scene modes.

Step-by-step explanation:

The most engaging and appropriate comment a sales associate could make to a customer with two children looking at digital cameras is: "It's a great day to bring the family shopping. Will the children be using the camera also, or just you?" This approach acknowledges the presence of the family and shows consideration for the potential usage of the camera by different family members. It opens the conversation to discuss features that may be relevant to the children such as auto-focus, which simplifies photography, making it easier for them to use, and scene modes like Portrait or Landscape which are user-friendly settings for capturing great photos.