Question

A customer complains that you are out of stock on the 100-count aspirin that is on sale and that this seems to be a problem ever y time she comes into the store. How do you best satisfy the customer when the item is out of stock?

a. Apologize and call another local store for the customer to see if they have the product in stock.
b. Apologize to the customer, but tell her that there is nothing you can do about the situation.
c. Apologize to the customer, and explain to her that you will have more in stock next week.
d. Apologize to the customer, and offer to make a substitution with two 50-count bottles.

Answer 1

The best way to satisfy the customer when the item is out of stock is to apologize and explain that more stock will be available next week.

Step-by-step explanation:

The best way to satisfy the customer when the item is out of stock is option C: apologize to the customer and explain that you will have more in stock next week. Apologizing shows the customer that you acknowledge their concern and value their business. Additionally, informing them that more stock will be available next week provides a solution and maintains their trust in your store. Offering a substitution with two 50-count bottles, as option D suggests, may not be the ideal solution as it may not meet the customer's needs or preferences.