Question

A customer walks into the deli department at the supermarket and is overwhelmed by the variety of cheeses

For sale. The customer asks an employee, who is still in training, some questions about the differences
in the cheeses. The other deli associate is on a lunch break. What can the associate do to save the sale?
a. Try to suggest that the customer try a different product that the associate knows about.
b. Ask the customer to come back later when the other employee is back from lunch to make the
best choice.
c. Explain to the customer that he is new and apologize that he cannot be more helpful.
d. Off the customer samples of the cheeses she is interested in, and express interest in her
reactions.

Answer 1

To save the sale, the associate in training can offer samples of the cheeses, suggest alternative products, and apologize for not being more helpful.

Step-by-step explanation:

When faced with a customer who is looking for guidance in choosing cheese, the associate in training can take several steps to save the sale. One option is to offer samples of the cheeses the customer is interested in and express interest in their reactions. This allows the customer to try different cheeses and make a more informed decision. Another option is to suggest alternative products that the associate knows about, providing the customer with other options to consider. Lastly, the associate can apologize for not being more helpful due to being new, but still offer assistance to the best of their ability.