Question

What is the best way for a sales associate to respond if a customer asks for a lower price for an item that is not on sale?

a. Tell the customer to wait, it might go on sale next month.
b. Indicate which items are on sale and offer to show them to the customer.
c. Suggest that the customer continue to check the newspaper for the next sale date.
d. Tell the customer the merchandise is not included in the current sale promotion, but suggest that he or she apply for a store credit card.

Answer 1

A sales associate should inform the customer that the item is not part of the current sale promotion and suggest alternatives, such as applying for a store credit card.

Step-by-step explanation:

A sales associate should respond to a customer who asks for a lower price for an item that is not on sale by telling the customer that the merchandise is not included in the current sale promotion. The associate can suggest that the customer apply for a store credit card, which may offer benefits such as discounts or rewards. By suggesting alternative options, the associate shows that they are willing to help the customer find a solution while still maintaining the integrity of the store's pricing policy.