Question

A customer is purchasing a set of towels for a new apartment and is considering adding a monogram to the towels. The store's policy states that the addition of monogramming would make the towel non-refundable, and the customer is slightly concerned the color may not match the apartment's bathroom. In order to enforce store policy, what should the sales associate say?

a. Please be aware it is our store's policy that personalized items cannot be returned.
b. I think you can return the towels for a refund if the color is not right.
c. Our return policy is quite strict.
d. You can always exchange the towels for a different color if these don't match.

Answer 1

The sales associate should inform the customer that a. per store policy, personalized items like monogrammed towels are non-refundable to ensure the customer is aware of the implications of their purchase decision.

Step-by-step explanation:

The store policy on monogramming is very specific, and it is important to communicate it effectively to the customer.

As a sales associate, you should say, a."Please be aware it is our store's policy that personalized items cannot be returned."

This statement clearly informs the customer that once the towels are personalized with a monogram, they are not eligible for a refund due to the customization.

It is necessary to make sure that the customer understands the ramifications of their decision to personalize the towels before they proceed, helping prevent any confusion or dissatisfaction afterwards.