Question

A customer calls the store to check to see if a particular digital camera is in stock, and the sales Associate confirms that it is. The customer states that he will arrive to view the camera shortly and mentions that he is in a rush. What would be the best way for the sales associate to prepare for the arrival of this customer?

a. Locate the manufacturer's brochure and appropriate accessories and be prepared to offer an extended warranty to the sale.
b. Place the camera and memory card at the customer service desk with the customer's name attached, and request a page when the customer arrives so he can be quickly assisted.
c. Place the camera in a bag with the customer's name attached, and leave the bag at the customer's service desk for easy access.
d. Select two alternate camera models with features similar to the ones the customer inquired about so that you can present a variety of products when the customer arrives.

Answer 1

The best way for the sales associate to prepare for the arrival of this customer would be to place the camera and memory card at the customer service desk with the customer's name attached.

Step-by-step explanation:

The best way for the sales associate to prepare for the arrival of this customer would be to place the camera and memory card at the customer service desk with the customer's name attached, and request a page when the customer arrives. This ensures that the camera is readily available for the customer and saves time when the customer is in a rush to view the camera.