Question

Customer self service is an approach that encourages customers to physically visit the office, stores, or facilities of a business and speak face-to-face with a customer representative.

a) True
b) False

Answer 1

Customer self service is an approach that encourages customers to access information and perform tasks on their own, without the need for direct interaction with a customer representative.

Step-by-step explanation:

The statement is incorrect. Customer self service is an approach that encourages customers to access information and perform tasks on their own, without the need for direct interaction with a customer representative. It typically involves the use of technology, such as websites, mobile apps, and self-service kiosks, to provide customers with convenient and efficient service options.