Final answer:
A customer retention strategy is not about how long you can keep a customer on your premises.
Step-by-step explanation:
A customer retention strategy focuses on how long you can keep a customer on your premises.
False. A customer retention strategy is a strategy designed to encourage customers to continue using a company's products or services over an extended period of time. It involves building strong relationships with customers and offering them incentives to stay, such as loyalty programs or personalized marketing.
An example of a customer retention strategy is a frequent buyer program at a grocery store, where customers earn points for every purchase and can redeem them for discounts or free items. This strategy aims to increase customer loyalty and keep customers coming back to the store.