Final answer:
A customer-oriented website should include a customer feedback form, contact information, a customer forum, live chat, and an FAQ page.
Step-by-step explanation:
A customer-oriented website should include several features to enhance the customer experience. These features include a customer feedback form, the company's contact information, an outline of the customer forum, a live chat, and a frequently asked questions (FAQ) page. These components provide avenues for customers to provide feedback, get in touch with the company, engage with other customers, and find answers to common queries.