Final answer:
When dealing with extreme customers, CSR's need to apply special skills in order to assess and respond to complaints.
Step-by-step explanation:
When dealing with extreme customers, customer service representatives (CSR) need to apply special skills in order to assess and respond to complaints effectively.
Some key skills that CSR's can apply include:
- Active listening: Stay calm and listen attentively to the customer's complaint to fully understand their concerns.
- Empathy: Show understanding and compassion towards the customer's feelings and frustrations.
- Problem-solving: Use critical thinking to find solutions and address the customer's issue.
By applying these skills, CSR's can provide exceptional customer service and resolve complaints to the satisfaction of the customer.