Final answer:
The statement is false as extremely vexed or angry individuals may not always respond to reason and can become abusive. Metacognitive tools help in managing strong emotions and de-escalating tough situations.
Step-by-step explanation:
The statement in the question is false. Individuals who exhibit extremely vexed or angry behavior do not always respond to reason and can sometimes become abusive, personal, or threatening. It is essential to use the tools of metacognition to reflect on the source of these strong emotions in an attempt to manage them effectively. By understanding one's own cognitive processes, one can better navigate challenging interactions with angry customers and possibly de-escalate the situation.