Question

The nurse phones the provider to report a change in pt's condition using SBARR method of communication; however, the provider declines to listen to the "read back" then hangs up. What should LVN do first?

a) call the provider back and insist on 'read back'
b) carry out orders if they are clear
c) consult supervisor about the incident
d) document the provider's exact words in the pt's chart

Answer 1

The LVN should first consult their supervisor about the provider's refusal to listen to the 'read back' after using the SBARR method. Ensuring patient safety and following protocol are the priorities in this situation.

Step-by-step explanation:

When faced with the scenario where a provider declines to listen to the 'read back' after a nurse uses the SBARR method of communication, the licensed vocational nurse (LVN) should first consult their supervisor about the incident. This action is essential to ensure that there is a higher level of oversight, and to determine the most appropriate course of action to take in the interests of patient safety. Documenting the incident in detail, including the provider's exact response, should follow after consulting with a supervisor.