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A patient comes to nurses' station and demands to have his chart bc he has decided to leave hospital and seek care from a different facility. What is the best response?

a. Sir, all of the pt records are the property of the hospital
b. Sir, let me contact your provider so can talk to him before leaving
c. Sir, please wait and I will call the nurse manager right now
d. Sir, please return to your room and I will make a copy of the chart

1 Answer

5 votes

Final answer:

The appropriate response to a patient requesting their health records and intending to leave the hospital would be to contact their provider to facilitate a discussion about the care transition, ensuring safety and confidentiality. Also, policy development must consider cost-efficiency, patient quality of life, and privacy protections.

Step-by-step explanation:

The best response to a patient who wants to access their health records and leave the hospital to seek care elsewhere is option b. "Sir, let me contact your provider so we can talk to him before leaving." This approach is both professional and practical, as it facilitates a discussion about the patient's care between the patient and the provider, addresses any potential medical concerns related to the transfer of care, and respects the process of maintaining the safekeeping of confidential medical records.

When developing policies around health records and patient information, it is crucial to address certain key questions:

  1. How can the costs of treatments and diagnoses be balanced with the need to provide high-quality patient care?
  2. What measures can be implemented to ensure that any policy improves the patient quality of life without negatively impacting their care?
  3. How can individual privacy be protected while still allowing for the necessary flow of information between healthcare providers?

These questions aim to ensure that policies are effective in managing the complex interplay between the cost-efficiency of healthcare, patient well-being, and privacy concerns.

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