Final answer:
The person most strategically placed to handle how the procedural changes are initiated is the Executive Director (ED) of the human services agency.
Step-by-step explanation:
The person most strategically placed to handle how the procedural changes are initiated would be the Executive Director (ED) of the human services agency. As the highest-level position within the organization, the ED has the authority and influence to drive and implement changes based on the client satisfaction surveys. They can evaluate the survey results, identify areas of improvement, and develop a plan to implement the necessary changes.Additionally, the ED's role as a leader allows them to communicate the importance of the changes to the entire unit and gain buy-in from staff members. They can involve the relevant department heads and managers in the process to ensure a smooth transition and effective implementation.By leveraging their position and leadership skills, the ED can take ownership of the initiative and guide the unit through the procedural changes based on the client satisfaction surveys.