Final answer:
Employers desire employees with strong customer service skills because it is crucial for a business's success. These skills help businesses maintain customer satisfaction, loyalty, and build positive relationships with customers.
Step-by-step explanation:
Employers desire employees with strong customer service skills because they realize that customer care is at the heart of a business being successful. When employers seek candidates with customer service skills, they are looking for individuals who can provide excellent service to customers, handle customer inquiries, resolve issues, and build positive relationships. These skills are essential for businesses to maintain customer satisfaction, loyalty, and ultimately, achieve success. Customer service skills include effective communication, problem-solving, empathy, adaptability, and a positive attitude towards customers.