Final answer:
The claim that offshoring has increased call center growth in the United States is false. It actually refers to the relocation of business processes to other countries, thus call center growth is typically seen in countries with lower labor costs. The market revolution indeed brought changes to the U.S., but this is separate from the trend of offshoring.
Step-by-step explanation:
The statement that offshoring of call center functions has resulted in the exponential growth of call centers in the United States is False. Offshoring, by definition, involves moving a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, like call centers. The practice often targets countries where the cost of labor is lower. This has not led to an increase in call center jobs within the U.S., but rather a growth in countries such as the Philippines, India, and others. These countries benefit from the economic savings provided by offshoring from companies based in the United States and other developed countries.
Indeed, the market revolution did bring many social and economic changes to the United States, which is True. However, in the context of call centers and offshoring, the growth has been seen outside of the U.S. The trend of offshoring corresponds with a reduction in certain types of jobs domestically, leading to a shift in the nature of work and the job skills that are in demand in the U.S. economy.