Question

You are an associate of an upscale music store. You notice a woman looking at CDs in the Jazz section. She is flipping through the discs and looking rather agitated. She walks around the store and then comes back to the Jazz section. She looks around for an employee, but no one is in that area. You immediately approach the woman and ask if you can help her locate the CD she is looking for. You ask what type of music she enjoys and make suggestions of music of this type. If you are unfamiliar with this type of music, you offer to look up selections on the computer, or obtain help from another employee. You have just demonstrated:

a. Personal attention
b. Employee competence
c. Promptness
d. All of the above
e. None of the above

Answer 1

The associate demonstrated personal attention, employee competence, and promptness by approaching the woman, asking about her music preferences, and promptly offering assistance.

Step-by-step explanation:

The demonstration in the scenario can be categorized as personal attention, employee competence, and promptness. The associate noticed the woman's agitation and immediately approached her to offer assistance.

By asking about her music preferences and suggesting selections, the associate showed personal attention and competence. Additionally, the promptness of the associate's response to the woman's need for help further demonstrates the desired qualities.